Has my order been shipped yet?
As soon as your order is dispatched you will be sent an email to confirm that it’s on its way.
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I have received a faulty item/s.
We obviously we don’t ever expect this to happen but in the unlikely event that it does please contact us at returns@fazanemalik.co.uk with your order number as the subject title.
We will aim to resolve any issue with a faulty item as quickly as possible but we do need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
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How do I return an item?
From receipt, you have 14 days to decide if you want to return any item (this includes all sale items) within your order, see returns for more information.
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I have received an incorrect item in my order.
In the unlikely event that this happens again please contact us at returns@fazanemalik.co.uk and we will endeavour to sort out the problem immediately.
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An item is missing from my order.
Sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
If your order has been sent separately then the delivery note will only state which items should be in that part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with us at info@fazanemalik.co.uk
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Will I be charged customs and import taxes? (non UK orders only).
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
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Do you deliver to work addresses?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
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What Are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit FCL, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent